Support Solutions
Annual Maintenance Contract Service
ATSPL offers contractual services with SLA-based agreements for a diverse range of devices including desktops, laptops, printers, peripherals, servers, and storage systems. Our services are available in both comprehensive and non-comprehensive terms, based on the preferences of the end customer. In the comprehensive Annual Maintenance Contract (AMC), both parts and labor are covered, ensuring comprehensive support. Conversely, the non-comprehensive AMC focuses solely on labor costs.
ATSPL is dedicated to maximizing the uptime of contracted units through a combination of planned preventive and corrective maintenance services. This approach is aimed at ensuring uninterrupted functionality and optimal performance of the supported devices.
EOL/EOSL
ATSPL offers comprehensive support for products that have reached their End-of-Life (EOL) and End-of-Service Life (EOSL) stages, regardless of their brand or configuration. We have established the necessary infrastructure to source critical spares and components required for the maintenance and repair of servers, storage systems, and other crucial IT components that are no longer supported by the original equipment manufacturers (OEMs). This initiative is aimed at reducing your investment costs while prolonging the operational lifespan of your existing hardware assets.
Facility management Services
ATSPL delivers services by deploying on-site engineers with expertise spanning Level 1, Level 2, and Level 3 competencies under outsourced arrangements. Our approach establishes a structured mechanism to maintain the contracted environment in line with the crucial and critical policies of the client organization.
ATSPL's committed on-site engineers operate in close partnership with the client organization, nurturing efficient communication and seamless collaboration. This collaborative approach ensures prompt resolution of technical concerns and challenges, contributing to the uninterrupted and efficient operation of the contracted environment.
Multibrand Break Fixing Solutions
ATSPL provides service support through both ad hoc and break-fix mechanisms. Our team of technically trained engineers delivers on-site support for PCs and peripheral devices at the client's location. These engineers possess the expertise to effectively address breakdown repairs for computers and peripherals, including software components.
To further enhance our service capabilities, ATSPL has established a fully equipped Test & Repair Centre. This facility is dedicated to providing chip-level services, catering to critical electrical circuit boards and power units. This initiative highlights our commitment to delivering comprehensive technical solutions.
Support for Extended Warranty Services
ATSPL extends specialized SLA-based support for both OEM and third-party warranty coverage. Our services are meticulously structured to match OEM terms, and they encompass a team of skilled professionals capable of diagnosing and rectifying any IT-related issues, whether they pertain to hardware or software.
Through ATSPL's extended warranty support, we assure the seamless, uninterrupted functionality of hardware components and peripherals. Our commitment lies in ensuring that your technology assets continue to operate smoothly, providing you with the peace of mind that your IT environment remains reliable and dependable.
Managed Print Services
ATSPL presents a comprehensive program catering to copier and printing necessities, encompassing automated print solutions, timely consumable delivery, and fortified device compliance for sensitive documents. Additionally, we offer economically efficient strategies aimed at optimizing printing infrastructure, streamlining workflows, and curbing expenses. By engaging with ATSPL, clients gain access to a consolidated solution meticulously tailored to address their organizational requirements and streamline their printing processes.
Managed Services
ATSPL has assembled a technically trained team dedicated to providing both corrective and preventive maintenance. We strongly advocate remote support for both contracted and non-contracted items, which significantly minimizes turnaround times. Our approach is rooted in leveraging technology-based tools to effectively address the required support services.
Our primary goal is to ensure the seamless operation of your IT environment with heightened efficiency and minimized downtime, even in the face of escalating potential risks. Our technical team consistently stays updated on the latest technologies and industry best practices to ensure that your IT infrastructure remains dependable and secure. Entrusting an experienced team to manage your IT environment not only provides peace of mind but also allows you to channel your focus towards other vital aspects of your business.